Refund Policy

Last updated: April 2, 2026

This Refund Policy ("Policy") applies to fees you pay directly to InnovTeams for services we arrange or deliver, unless a separate written agreement (such as a master services agreement, statement of work, or order form) explicitly states different refund terms—in which case that agreement controls for the services it covers.

Nothing in this Policy limits any non-waivable rights you may have under consumer protection or other mandatory laws in your jurisdiction.

1. Talent placement and engagement fees

Fees related to search, introduction, placement, retainers, or ongoing coordination for talent are generally earned as milestones or periods defined in your agreement (for example, upon candidate start, after a guarantee period, or per billing cycle). Unless your agreement states otherwise:

• Amounts invoiced for work or placement milestones that have already been completed or satisfied are typically non-refundable.
• If a candidate does not start employment or engagement as agreed, or leaves within a guarantee period defined in your agreement, any refund or replacement credit will follow the terms of that agreement.
• If no guarantee or replacement terms apply, we will review refund requests in good faith based on what was delivered and any documented failure to meet mutually agreed written commitments.

2. Consulting and deliverable-based work

For consulting, fixed-fee projects, or time-and-materials engagements, refunds depend on what has already been performed and invoiced:

• Fees for completed deliverables, approved phases, or hours already worked are generally non-refundable.
• If you prepaid for a phase or retainer that has not yet started, and you cancel in writing before work begins on that phase, we may refund the unused portion minus any non-recoverable costs we have already committed, as stated in your agreement or invoice.
• Disputes about quality or scope should be raised promptly in writing so we can attempt to resolve them before any chargeback or payment dispute is filed.

3. How to request a refund

Email info@innovteams.com from the address associated with your account or agreement, with:

• Your company name and, if applicable, agreement or invoice number;
• The amount and date of payment;
• A clear explanation of why you believe a refund is due.

We will acknowledge receipt within a reasonable time and respond with a decision or request for additional information. Approved refunds are typically processed to the original payment method within fourteen (14) business days after approval, depending on your bank or card issuer.

4. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may pause work or access related to the disputed engagement until the matter is resolved. We encourage you to contact us first so we can address concerns without unnecessary dispute fees or service interruption.

5. Third-party payments

If you pay talent, contractors, or other third parties directly, those payments are not covered by this Policy. Refunds for third-party services are governed solely by your agreement with that party.

6. Changes

We may update this Policy by posting a revised version on this page with a new "Last updated" date. The version in effect at the time of your payment generally applies to that payment, unless applicable law requires otherwise.

7. Related policies and contact

Please also read our Terms & Conditions and Privacy Policy. For questions about this Policy, contact info@innovteams.com.